Mercedes-Benz Roadside Assistance

Call 1-800-FOR-MERCEDES (1-800-367-6372)
for assistance any time you're on the road, day or night, if you have a problem related to your Mercedes-Benz.

If you ever need assistance while traveling in your Mercedes-Benz, just call 1-800-FOR-MERCEDES (1-800-367-6372) for our 24-Hour Roadside Assistance. Our Roadside Assistance Experts know Mercedes-Benz automobiles, and they're well prepared to handle unforeseen roadside complications. And here's a reassuring fact: Every Mercedes-Benz in the U.S. - no matter how old, how many miles it's logged or how many owners it's had - may qualify for Roadside Assistance, 24 hours a day, 365 days a year.  See Eligibility and Coverage section below.

Roadside Assistance repairs could involve charges for services and parts. Depending on the circumstances, an outside service may provide Roadside Assistance repairs at the discretion of Mercedes-Benz USA LLC.

If your vehicle:   Is under any Mercedes-Benz warranty (New Vehicle Limited Warranty, Extended Limited Warranty, Certified Pre-owned Warranty)  

Then:   You are eligible for Mercedes-Benz Roadside Assistance* 
 
If your vehicle:   Is out of warranty, and is regularly serviced at an authorized Mercedes-Benz dealership (a single transaction of at least $100 in the 18 months prior to the Roadside call)  

Then:   You are eligible for Mercedes-Benz Roadside Assistance* 
 
If your vehicle:   Was purchased directly from an authorized Mercedes-Benz dealership prior to January 4, 2011 and you still own the vehicle 

Then:   You are eligible for Mercedes-Benz Roadside Assistance* 
 
If your vehicle:   Is out of warranty, not regularly serviced at an authorized Mercedes-Benz dealership, not purchased directly from an authorized Mercedes-Benz dealership

Then:   Please visit an authorized Mercedes-Benz dealership for service to qualify for Roadside Assistance. Or, you may purchase each individual service through the Mercedes-Benz Customer Assistance Center at the time of service 
 
*As of January 1, 2011, Mercedes-Benz Roadside Assistance will offer the following complimentary services for eligible vehicles:

Sign and Drive

"What should I do if I run out of gas? If I get a flat tire? If my battery dies?"

When you own a Mercedes-Benz, the answer is simple: don't worry. Our Roadside Assistance Program includes a free service called Sign and Drive, providing prompt relief for the three biggest headaches of the highways. We'll jump-start your run-down battery, bring you a few gallons of fuel to get you back on your way or change a flat tire using your spare, all free of charge.

- Replace a flat tire with a spare
- Jump start
- Small amount of fuel, should the vehicle run out

Please note that in certain unique circumstances, additional charges may apply to Sign & Drive and towing.